Would it be better to think of banking as a technology business?
How process excellence is developing in the Australian finance industry
RBS’ Sofie Blakstad on why major change programmes fail and other intrigues
5 things process excellence professionals can learn from nurses: Lean for Services
Why the financial services industry requires a new approach to innovation
3 reasons Business Process Management is becoming more important
Process Fun of the Week: Make a wish…how strategic planning really happens: Process Fun
Automating Core Processes Can Reduce ‘Little Big Problems’ That Ruin Customer Relationships
High Pressure PEX: Transforming the patient experience when every second counts
Will NFC and mobile payments revolutionise customer brand loyalty?