BPM Vendors Hint At New Ways To Navigate Complex Work
Earlier this month I attended IBM Impact in Las Vegas where the software vendor announced new enhancements and features for their BPM suite product. On the face of it, the announcement sounded a bit underwhelming, with heavy emphasis on updating core functionality that was needed to remain competitive in the market. However, one bullet in the announcement stood out:
- “Significant enhancements to the IBM BPM built-in dashboards to help improve business process outcomes and enable the creation of custom dashboards.”
Based on follow up demos and deeper review of the new dashboard functionality, I believe IBM is underselling this capability. Calling it “enhanced dashboards” seems to miss the point. Why? Because it really is a new interface for navigating and completing work tasks.
Instead of accessing and completing work tasks from static work lists, IBM is empowering developers to create custom applications that allow workers to access and navigate work in richer more meaningful ways. For example, the new features support overlaying social interaction with process timelines to show how team members interacted throughout the life of a given process (see screenshot below).