83% of UK consumers leave stores because they can’t find what they want
Almost ¾ would leave an online store if they can’t easily find what they want
Consumers expect ‘bricks and clicks’ integration from brands
Consumers expect ‘bricks and clicks’ integration from brands
Innovation gets squashed when everyone’s too busy getting through today: “The Drucker Perspective”
Stop calling them problems, dammit, they’re opportunities!: “The Drucker Perspective”
4 lessons from magicians on process improvement and change: Street Smarts for Change Management