8 process fundamentals (and how they can help you assess your business process maturity)
Business Process Simulation – How to get value out of it (bpm portugal 2013)
Analyse des aspects dynamiques des modèles de processus via simulation
Orquestación de TOC (Theory of Constraints), Lean y Six Sigma con BPM.
Transforming business performance with less disruption and more speed
Customer Loyalty: I am not loyal, but why should I be?: Mr Angry, You Call THAT Customer Service?
How to use Content Marketing to Generate more Leads and Sales for your Business