Business Management Presentations Process Management

BPMNext 2013 Swenson


Presentation from BPMNext on Antifragility and how that relates


© Copyright 2013 Keith D SwensonKeith D SwensonMarch 2013Antifragile Systems forInnovation and LearningOrganizations We know whatfragility is.But what isthe opposite?Fragile ?Fragile Robust Fragile Robust Antifragile MusclesareAdaptiveThe Body isAntifragile Learning is Adaptive “The only sustainable competitiveadvantage is an organizationsability to learn faster than thecompetition.”- Peter M. Senge,The Fifth Discipline: The Art & Practice of The Learning Organization IT System Perfection Enlightenment Bias:- Sub-parts of a complex systemare simpler- A stable system is made fromvery hard & durable sub-parts. “Stability is a Time Bomb”- Nassim Nicholas Taleb, Antifragile Adaptive Systems crave ExerciseProtected Exposed Adaptive Systems NEED ExerciseProtected Exposed Adaptive Systems NEED ExerciseProtected Exposed Forests are Adaptive Monocultures are Fragile “Nature loves small error, humansdon’t — hence when you rely onhuman judgment you are at themercy of a mental bias thatdisfavors antifragility.”- Nassim Nicholas Taleb, Antifragile Enforcing a single bestpractice on the organization,can make it … fragile “No plan survives contact withthe enemy.”- Helmuth von Moltke the Elder“Planning is essential, plans areworthless.”- Dwight D. Eisenhower. The Planning Fallacy“The future is uncertain –but this uncertainty is atthe very heart of humancreativity”- Ilya Prigogine The Planning Fallacy“In an unpredictable world,sometimes the bestinvestments are those thatminimize the importance ofpredictions.”- – Gökçe Sargut and Rita Gunther McGrath Seven Domains of PredictabilityApplicationDevPDSIntegrationHumanPMPCMACMSBSEmail,Texting,Twitter,TelephoneVariable, UniquePredictable, RepeatableNotesDocuments& UnstructuredDataDatabases &StructuredData Adaptive Case ManagementApplicationDevPDSIntegrationHumanPMPCMACMSBSEmail,Texting,Twitter,TelephoneVariable, UniquePredictable, RepeatableNotesDocuments& UnstructuredDataDatabases &StructuredData SummaryOrganizations are antifragileThey improve when stressed.They crave stress (exercise).Planning is a part of workingNot something to be eliminatedI.T. systems should promote variationDemo:Enforcing a single best practicecan make organization fragile. Keith D SwensonAdaptive Case Management

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