What is bpm
Description
This presentation coves the basics of what bpm is, typical process challenges and bpm vs bpms. It is a good introduction to business process management for any audience.
Transcript
More material like this can be found at: http://www.bpmresourcecenter.com 1 Agenda Business Process Challenges What is BPM ? BPM and BPMS 2 Business Processes – Every Business Has Them Sales Finance Marketing Operations • Quotes / Pricing • Invoice Admin • Advertising • Inventory Management • Underwriting • Procurement • Events Management • Order Fulfillment • Contract Approval • Project/ Budget Approval • Packaging & Pricing • Client Management • New Client Onboard • Expense Management • Communications • Events Management • Compensation • Charge backs • Creative Development • Facilities Management • Meeting Planning • Budget Planning • Award Distribution • RFP Admin Information Customer Service Technology • Case Management • IT Request • Client Feedback Management • Inquiry Management • Portfolio Management • Escalation • App / System Support Management • Incident & Bug Fix • SLA Management • Change Control • Support Services • Certifications Renewals Legal Human Resources • Contract Management • Recruitment • Investigation • New Hire On-boarding • New File / Case • Compensation Plan & Management Admin • Regulatory Filing • Benefits Administration • Legal Doc • Performance Management Management • Training & Career Dev • Employee Status Change • Transfer / Relocation • Leave Management Tasks/activities and the systems we use to get things done. – An order processed, a new hire on-boarded, etc. Typical Process Issues 1. Lack of visibility Process Chaos 2. Lost requests/information 3. Duplicate work efforts 4. Mistakes 5. Understanding/knowledge transfer 6. Training/onboarding new employees 7. Lack of adherence to policy/compliance 8. Long cycle times to process 9. No measurements or metrics 10. … Workforce and System inefficiencies that lead to poor quality of service, higher costs, customer and employee satisfaction issues. What is Business Process Management?- Align Management Six Sigma – The tools andprocesses to Approach Flow Voice of the methods tostrategic goals Charts Customer document, Philosophy Methodology analyze, redesign-Measure, and monitor Corporate Lean Officemonitor and processescontinuously Culture BPM Value Stream improve Mapping Process Workflow Mapping Technology – Various software to help SOA capture process BPMS information, automate Process Automation workflow, integrate systems, enforce deadlines and process rules, track and report on business processes BEFORE BPM Status ? AFTER BPMBPM HR Facilities Manager EmployeeMethodologyFacilitatesFormalizing and Status ?Improving theProcess HRMS CRM BEFORE BPM Status ? AFTER BPMBPM HR Facilities Manager EmployeeMethodologyFacilitatesFormalizing and Status ?Improving theProcess HRMS CRM AFTER BPMSBPMS HR Facilities Manager EmployeeTechnologyEnforces KnownProcess, Provides status, enfVisibility BPMS Software orce deadlines,and Metrics process metrics, et HRMS CRM c. BEFORE BPM Status ? Methods and Tools to 1) Capture and document the current process flow 2) Analyze the process for inefficiencies and 3) Design or map out the future to-be process. Also central library of knowledge. AFTER BPMBPM HR Facilities Manager EmployeeMethodologyFacilitatesFormalizing and Status ?Improving theProcess HRMS CRM AFTER BPMSBPMS HR Facilities Manager EmployeeTechnologyEnforces KnownProcess, Provides status,Visibility BPMS Software enforce deadlines,and Metrics process metrics, HRMS CRM etc. BEFORE BPM Status ? Methods and Tools to 1) Capture and document the current process flow 2) Analyze the process for inefficiencies and 3) Design or map out the future to-be process. Also central library of knowledge. AFTER BPMBPM HR Facilities Manager EmployeeMethodologyFacilitatesFormalizing and Status ?Improving theProcess HRMS CRM AFTER BPMSBPMS HR Facilities Manager EmployeeTechnologyEnforces KnownProcess, Provides status,Visibility BPMS Software enforce deadlines,and Metrics process metrics, HRMS CRM etc. BEFORE BPM Status ? Methods and Tools to help perform the tasks and activities AFTER BPMBPM HR Facilities Manager EmployeeMethodologyFacilitatesFormalizing and Status ?Improving theProcess HRMS CRM AFTER BPMSBPMS HR Facilities Manager EmployeeTechnologyEnforces KnownProcess, Provides status, enfVisibility BPMS Software orce deadlines,and Metrics process metrics, et HRMS CRM c. BEFORE BPM Status ? Methods and Tools to help perform the tasks and activities AFTER BPMBPM HR Facilities Manager EmployeeMethodologyFacilitatesFormalizing and Electronic Forms/Screens to capture, route and present data. Status ? (Data from users or existingImproving the systems) – route based on flowProcess diagramCRM HRMS AFTER BPMSBPMS HR Facilities Manager EmployeeTechnologyEnforces KnownProcess, Provides status, enfVisibility BPMS Software orce deadlines,and Metrics process metrics, et HRMS CRM c. BEFORE BPM Status ? Methods and Tools to help perform the tasks and activities AFTER BPMBPM Definition of deadlines and HR Facilities Manager EmployeeMethodologyeach to enforce rules for flow/processes step in aFacilitates followed as designed process isFormalizing and Status ?Improving theProcess HRMS CRM AFTER BPMSBPMS HR Facilities Manager EmployeeTechnologyEnforces KnownProcess, Provides status,Visibility BPMS Software enforce deadlines,and Metrics process metrics, HRMS CRM etc. BEFORE BPM Status ? Methods and Tools to help perform the tasks and activities AFTER BPMBPM HR Facilities Manager EmployeeMethodologyFacilitatesFormalizing and Status ? Access to worklist (inbox)Improving the deadlines/alerts through email, on mobile devices or accessibleProcess HRMS CRM on the web. AFTER BPMSBPMS HR Facilities Manager EmployeeTechnologyEnforces KnownProcess, Provides status, enfVisibility BPMS Software orce deadlines,and Metrics process metrics, et HRMS CRM c. BEFORE BPM Status ? Reports, Dashboards, Auditing, Real-Time Flow Progression (status) of individual workflows and aggregate data across all workflows AFTER BPMBPM HR Facilities Manager EmployeeMethodologyFacilitatesFormalizing and Status ?Improving theProcess HRMS CRM AFTER BPMSBPMS HR Facilities Manager EmployeeTechnologyEnforces KnownProcess, Provides status,Visibility BPMS Software enforce deadlines,and Metrics process metrics, HRMS CRM etc. BEFORE BPM Status ? Reports, Dashboards, Auditing, Real-Time Flow Progression (status) of individual workflows and aggregate data across all workflows AFTER BPMBPM HR Facilities Manager EmployeeMethodologyFacilitatesFormalizing and How many items were processed in a period, how long on average Status ? does it take, are we within serviceImproving the levels, trends and moreProcess HRMS CRM AFTER BPMSBPMS HR Facilities Manager EmployeeTechnologyEnforces KnownProcess, Provides status,Visibility BPMS Software enforce deadlines,and Metrics process metrics, HRMS CRM etc. BEFORE BPM Status ? Now that we have metrics, can we do it betters still ? AFTER BPMBPM HR Facilities Manager EmployeeMethodologyFacilitatesFormalizing and Status ?Improving theProcess HRMS CRM AFTER BPMSBPMS HR Facilities Manager EmployeeTechnologyEnforces KnownProcess, Provides status,Visibility BPMS Software enforce deadlines,and Metrics process metrics, HRMS CRM etc. Implementing BPM and BPMS All Business Processes Align Process to Strategic Business Goals Select or Define a Methodology Workshops, As-Is Process Mapping/Analysis BPM To-Be Process and Improvement Process Recommendations Improvement Candidates Holistic for BPMS? Approach to Yes Business Process Management Determine Return on Investment BPMS Business Case/Select BPMS Tool Prioritize Projects BPMS Select Pilot Process To-Be Design Automation/Optimization for Automation Implement Benefits of BPMS *Significant Top/Bottom Line Results 18% y/y operation cost reduction 43% cycle time reduction 17% increase in output * Project $5.5 Billion spending The fastest growing segments in application development * IDC Report Benefits In Every Industry Financial Services Client On-boarding 80% reduction in cycle time. 60% of manually steps eliminated Telecommunications Billing disputes Enforce payout policies, reduce duplicates, lower payouts by 10% ($3 million quarterly) Engineering Technical proposal turn-around 80% reduction time in proposal generation leading to a 10% increase in revenue Manufacturing Logistics/Distressed Shipments Percentage of Shipments saved increased from 5% to 70% $ 2Million savings per quarter Numerous Other Examples
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