Verint Speakers Travel the World in May
May 5; Washington, DC
Verint’s Bill Pryor, senior director of public safety and mid-markets, will discuss “The Role of Security Analytics in a Big Data World: How to Make Big Data Actionable for Next Generation Law Enforcement Agencies” at 1:45 p.m. ET. In a next-generation law enforcement world, data is being collected at a pace difficult to imagine even a decade ago.
In its native form, raw data is not very useful. However, introduce the right capture, processing and analysis resources, and the value of that data can grow exponentially—often transforming the work of law enforcement by providing greater situational awareness to help deliver rapid response and critical investigation capabilities. Using data, speech, video and other forms of analytics allows for patterns to be discerned and actionable information to be delivered predictively, in real-time for forensic use.
Engage Australia/New Zealand – Verint Customer Conference
May 7; Sydney, Australia
Verint Systems Australia/New Zealand are pleased to announce that for the first time ever, Verint® and KANA®, a Verint Company, customers will come together at Engage 2015. Verint executives and subject matter experts will be speaking on such topics as customer engagement optimization, customer analytics, fraud and identity analytics, engagement management, workforce optimization and more. Combined with customer presentations and demonstrations, attendees are set to gain expertise, insights and new perspectives on how to better manage and optimize their Verint solutions. Keynoting the event will be Olive Huang, Gartner® research director, customer relationship management.
Verint’s Alain Stephan, global vice president of customer analytics, and Maxie Schmidt-Subramanian, senior analyst serving customer experience professionals with Forrester Research, will present “How to Bring Customer Data to Life: Evolving from Insights to Action” at 1 p.m. ET. Many organizations are struggling to get the full value from their organizations’ customer experience programs, often collecting and reporting on customer insights but not quite able to bring them to life. Collecting data from multiple sources can represent a wealth of opportunities and many challenges. These experts examine Voice of the Customer best practices to see why employees are vital to successfully executing your customer engagement programs—and how to encourage their active involvement, equipping your internal stakeholders with the right tools and knowledge to understand customer journeys, analyze critical issues, root causes and opportunities, and take action on the most valuable insights.
Verint’s Rachel Lane, director of customer analytics, EMEA, will discuss “10 Strategies for Social Customer Service” at 1 p.m. BST. Topics to be discussed include the latest trends in social customer service, best practices for social customer service on social media outlets such as Twitter and Facebook, winning over customers and turning them into advocates, encouraging customers to help other customers, and integrating multiple channels into the contact centre. Audience participation will be encouraged.
May 20-21; London, United Kingdom
Verint’s Rachel Lane will also present “Empowering Organisations to Transform their Customer Engagement” the morning of May 21. Lane will discuss the key elements of a customer engagement strategy and share examples of where companies have been successful in their delivery of such strategies. From customer journey mapping to brand awareness, Rachel will take a thought-provoking look into the world of customer engagement optimisation.
May 27-28; Osaka, Japan
Verint’s Shintaro Suwa, application consultant, will discuss the methodology for encouraging customer loyalty and the leading customer engagement role contact centers play in that process at 1:45 JST on May 27. Case studies on improving engagement through voice of the customer and customer journey analysis will also be discussed. On May 28 Suwa will participate in a CX panel discussion at 3:30 JST that will focus on customer engagement optimization and examples of success from case studies.