Verint Speakers: Meeting Rising Expectations and Why Bad Things Happen to Good Data
destinationCRM.com Roundtable Webinar
February 10; Webinar
Verint’s Scott Hays, vice president, global solutions marketing, will present as part of a roundtable called “How to Meet Rising Customer Service Engagement Expectations” at 2 p.m. EST. It’s growing increasingly clear that people want today’s customer service environments to help them get things done right—and fast. So, what does this mean for multichannel customer service and support environments?
Some of the topics Webinar attendees will learn about include:
- Understanding the changes in customer expectations and the challenges in meeting them
- Enabling all agents to become customer engagement experts
- Making interactions faster and experiences more effective
- Enabling interactions across all channels to be more productive, personalized and predictable.
Do Your Customers Really Love You?
February 11; Verint Webinar
Verint’s Brian Koma, vice president and customer experience practice leader, and Sean Mahoney, strategic solutions consultant, customer analytics, will present “Do Your Customers Really Love You?” at 1 p.m. EST. With Valentine’s Day approaching, are you wondering if your customers really love you? Do you know what they really think of your organization, or if their opinions translate into loyalty or disloyalty?
This Webinar will discuss the latest ideas on measuring customer experience and sentiment, which steps and milestones your organization should consider so that the customer’s perspective is always prominent in your strategy and planning, and how you can motivate your team to take action on customer experience outcomes. All Webinar attendees will receive the recent Aberdeen report, “Voice of the Customer: How to Convert Feedback into Better Results.”
February 23-25, Phoenix, Arizona
Verint’s Kelly Koelliker, director, global solutions marketing, will present “Why Do Bad Things Happen to Good Data?” on February 24 at 2-2:45 p.m. MST. As we all know, data itself isn’t good or bad—it’s how you use it. Today’s environments have no shortage of data—to make the most of this resource, organizations must learn what’s important, when and for whom. This panel discussion will highlight how today’s business leaders identify, collect and use data to improve customer interactions.
The post Verint Speakers: Meeting Rising Expectations and Why Bad Things Happen to Good Data appeared first on Customer Experience Management Blog.
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