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Verint Speakers: Meeting Rising Expectations and Why Bad Things Happen to Good Data Roundtable Webinar

February 10; Webinar

Verint’s Scott Hays, vice president, global solutions marketing, will present as part of a roundtable called “How to Meet Rising Customer Service Engagement Expectations” at 2 p.m. EST. It’s growing increasingly clear that people want today’s customer service environments to help them get things done right—and fast. So, what does this mean for multichannel customer service and support environments?Globe-clocks_resized2

Some of the topics Webinar attendees will learn about include:

Do Your Customers Really Love You?

February 11; Verint Webinar

Verint’s Brian Koma, vice president and customer experience practice leader, and Sean Mahoney, strategic solutions consultant, customer analytics, will present “Do Your Customers Really Love You?” at 1 p.m. EST. With Valentine’s Day approaching, are you wondering if your customers really love you? Do you know what they really think of your organization, or if their opinions translate into loyalty or disloyalty?

This Webinar will discuss the latest ideas on measuring customer experience and sentiment, which steps and milestones your organization should consider so that the customer’s perspective is always prominent in your strategy and planning, and how you can motivate your team to take action on customer experience outcomes. All Webinar attendees will receive the recent Aberdeen report, “Voice of the Customer: How to Convert Feedback into Better Results.”

Customer Response Summit

February 23-25, Phoenix, Arizona

Verint’s Kelly Koelliker, director, global solutions marketing, will present “Why Do Bad Things Happen to Good Data?” on February 24 at 2-2:45 p.m. MST. As we all know, data itself isn’t good or bad—it’s how you use it. Today’s environments have no shortage of data—to make the most of this resource, organizations must learn what’s important, when and for whom. This panel discussion will highlight how today’s business leaders identify, collect and use data to improve customer interactions.

The post Verint Speakers: Meeting Rising Expectations and Why Bad Things Happen to Good Data appeared first on Customer Experience Management Blog.

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