Verint Speakers: Keeping Customers Loyal and Employees Engaged
Putting the Customer First into Your Quality Efforts
June 7; CRMXchange Virtual Conference
Verint’s Donna Denehy, leader, global contact center and insurance business strategy team, is participating in this virtual conference with CRMXchange at noon EDT. Attendees will learn how the process of quality is evolving and how companies are modifying their training, coaching and evaluation forms to encourage rapport-building behaviors with the customer—and to empower customer service reps to do what is right for the customer.
June 7-9; London, United Kingdom
Verint’s Tomer Buchbut, senior product manager, cyber security, will present “Fighting Alert Fatigue with Automated Investigations” on June 9 at 10:35 a.m. BST. Overwhelmed by thousands of daily alerts from disconnected security products, Security Operations teams may often overlook real attacks in the enterprise network. Session attendees will learn how automated investigations can build a localized threat intelligence picture to help accelerate incident response.
Start Your Engines! Gamification Is Driving Employee Engagement
June 8; Webinar
Verint’s Jenni Palocsik, director, global solutions marketing, and guest speaker Jennifer Wise, senior analyst, Forrester, will present this webinar at 2 p.m. EDT. The traditional approaches to managing employee performance just don’t cut it in today’s fast–paced, digital world. Palocsik and Wise will discuss how next-generation performance management solutions are helping organizations improve the effectiveness of employees and managers. Attendees will learn how gamification solutions are helping organizations:
- Drive behaviors to help achieve their strategic objectives
- Speed onboarding, increase employee skills, and knowledge sharing
- Amplify the benefits of performance management.
5 Keys to Successfully Transform CX Data into Actionable Insights
June 14; Loyalty 360 Webinar
Verint’s Brian Koma, vice president and CX practice leader, and Sean Mahoney, director of CX solutions consulting, will present this webinar at 1 p.m. EDT. How do you access survey data in a meaningful way, taking it and telling a story that drives not just insight—but importantly, action? Attendees will learn how to dive into feedback to create analysis and insights to help find and fix problems, identify the bright spots and success stories that need to be shared and repeated, and track progress toward a vision.
June 21; Webinar
Verint’s Kelly Koelliker, director, global solutions marketing, and Forrester Research’s Kate Leggett, vice president, principal analyst, will present “The Digital Tipping Point: Balancing Digital Self-Service and the Human Touch with Knowledge” at 1 p.m. EDT. In a world steeped in digital technologies, it’s no wonder customers are leveraging more web and mobile self-service options than ever before. Customers expect easy engagement and want their questions answered quickly and efficiently. However, what is the tipping point between digital self-service and human interaction? Webinar attendees will gain helpful insights.
Engage: Verint Global Customer Conference
June 27-30; Chicago, Illinois
Verint subject matter experts and executives from all over the world will gather in Chicago to discuss customer engagement optimization, customer analytics, workforce optimization, fraud and identity analytics, engagement management and more. Combined with customer presentations and demonstrations, attendees will gain expertise, insights and new perspectives on how to increase customer loyalty and better manage and optimize their Verint solutions. Keynoting the event will be Molly Fletcher, a trailblazing sports agent who will spotlight why authenticity, engagement and connection demonstrate value to customers—and how organizations can succeed long-term when their customers do.
June 27 – July 1; Las Vegas, Nevada
Verint’s Richard Holdaway will present “Optimize Engagement Throughout the Customer Journey Across Multiple Channels Seamlessly” at 11:50 a.m. PDT on June 29. With a history of delivering innovative customer experience solutions to Fortune 500 organizations, Richard’s passion for exceptional customer experiences will lead to key insights for session attendees. Richard has long been an evangelist for helping organizations know, empower and connect with customers and employees, so they can help deliver better outcomes with less effort, enhance loyalty, increase revenue, improve efficiency and reduce risk.
The post Verint Speakers: Keeping Customers Loyal and Employees Engaged appeared first on Customer Experience Management Blog.
Leave a Comment
You must be logged in to post a comment.
