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Verint Speakers: Customer Service and Reshaping the Bank Branch

Blog: Customer Experience Management Blog - KANA Software

Engage: Asia Pacific Verint Customer Conference

May 25-26; Sydney, Australia

Verint executives and subject matter experts from around the world will be speaking on such topics as customer engagement optimization, customer analytics, fraud and identity analytics, engagement management, workforce optimization and more. Combined with customer presentations and demonstrations, attendees are set to gain expertise, insights and new perspectives on how to better manage and optimize their Verint solutions. Keynoting the event will be Forrester’s Tom McCann, senior analyst serving customer experience professionals.Globe-clocks_resized2.jpg

Global Digital Leaders

May 31; Berlin, Germany

Verint’s Alexander Fischer, director, enterprise workforce optimization, EMEA (Germany), will present “Customer Service – From Cost Center to Innovation Center” at 2:15 p.m. CEST. Topics to be covered include how to transform from last in line in customer service to “pole position,” using the customer as an internal innovation driver, and how to listen to customers, analyze the results and innovate accordingly.

Future Bank Middle East 2016

May 31; Dubai, United Arab Emirates

Verint’s Christopher Zaske, global vice president, strategic operations, will participate in a panel and facilitate a roundtable. The panel session, called “Death of the Bank Branch” at 11 a.m. GST, will include such topics as:

Zaske will also facilitate a roundtable called “Six Strategies to Consider When Transforming Your Branch” at 12:30 p.m. GST. Branch transformation is much broader than just changing the interactions in a bank’s physical branches. It also requires addressing six areas to formulate the proper strategies from business model and management process to branch distribution and customer engagement—and how these interconnect and evolve over the transformation journey.

The post Verint Speakers: Customer Service and Reshaping the Bank Branch appeared first on Customer Experience Management Blog.

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