Verint Speakers: Customer Service and Reshaping the Bank Branch
Blog: Customer Experience Management Blog - KANA Software
May 25-26; Sydney, Australia
Verint executives and subject matter experts from around the world will be speaking on such topics as customer engagement optimization, customer analytics, fraud and identity analytics, engagement management, workforce optimization and more. Combined with customer presentations and demonstrations, attendees are set to gain expertise, insights and new perspectives on how to better manage and optimize their Verint solutions. Keynoting the event will be Forrester’s Tom McCann, senior analyst serving customer experience professionals.
May 31; Berlin, Germany
Verint’s Alexander Fischer, director, enterprise workforce optimization, EMEA (Germany), will present “Customer Service – From Cost Center to Innovation Center” at 2:15 p.m. CEST. Topics to be covered include how to transform from last in line in customer service to “pole position,” using the customer as an internal innovation driver, and how to listen to customers, analyze the results and innovate accordingly.
May 31; Dubai, United Arab Emirates
Verint’s Christopher Zaske, global vice president, strategic operations, will participate in a panel and facilitate a roundtable. The panel session, called “Death of the Bank Branch” at 11 a.m. GST, will include such topics as:
- Do we need bank branches in the digital age?
- Reshaping branch networks and front-line roles
- Expanding your face-to-face services
- Digitizing the bank employee: online video, video tellers and video banking
- Offering a new level of personalization with beacons set up in retail stores and branches to pick up mobile signals of nearby customers
- Competing with the offerings of non-banks and financial tech innovators
Zaske will also facilitate a roundtable called “Six Strategies to Consider When Transforming Your Branch” at 12:30 p.m. GST. Branch transformation is much broader than just changing the interactions in a bank’s physical branches. It also requires addressing six areas to formulate the proper strategies from business model and management process to branch distribution and customer engagement—and how these interconnect and evolve over the transformation journey.
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