Verint Speakers: Customer Engagement Trends, WFM Helps the Entire Enterprise
July 8; Tokyo, Japan
Verint’s Kristyn Emenecker, global vice president, product strategy group, will keynote the Asia Pacific Engage customer conference to discuss 2016 key trends in customer behavior and engagement. Combined with customer presentations and demonstrations, attendees will gain expertise, insights and new perspectives on how to increase customer loyalty and better manage and optimize their Verint solutions.
July 14; Webinar
Verint’s Rajeev Venkat, senior director, global solutions marketing, will join this roundtable discussion and present “The Virtues of Approaching Workforce Management (WFM) from an Enterprise Perspective” at 2 p.m. ET. The virtues of approaching WFM from this perspective help enable a fast alignment of workforce to workload, deliver a more consistent customer experience and offer benefits such as:
- Considering all customer touch points, including contact centers, branches and back-office operations
- Balancing the needs of employees, keeping them engaged and empowered
- Looking at WFM as a unified part of the larger workforce optimization puzzle.
July 27; Salt Lake City, Utah
Verint’s Harrison Marsteller, senior management consultant, and Keith Fournier, senior management consultant, will present “Preparing the Organization for a New Technology Solution” at 2 p.m. ET. The replacement of enterprise software is a daunting task with many costs and risks; therefore, to minimize organizational impact and increase success probability, business process modeling (BPM) can be performed and a system replacement strategy established. The speakers will present a case study on North Dakota Workforce Safety and Insurance (WSI) and best practices for a replacement strategy.
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