Verint Speakers: Combatting Fraud and Understanding Your Customers
CRM Magazine – Roundtable Webinar
March 2; Webinar
Verint’s Greg Sherry, vice president, marketing, will present “Why Voice of the Customer Is Essential Now—Understand What Customers and Prospects Are Thinking Before It’s Too Late” at 2 p.m. ET. To successfully connect with customers and prospects, it’s essential to understand their wants and needs. However, the increasing amount of customer and company data available can overwhelm organizations—and make finding the signal in the noise difficult. Sherry will discuss how voice of the customer solutions help enable enterprises to find the information that can help them move toward best-in-class customer engagement optimization and combine workforce optimization and customer analytics to create positive and memorable customer experiences.
March 7-9; New York City
Verint’s Craig Seebach, vice president, back office workforce optimization, and Donna Denehy, leader, global contact center and insurance business strategy team, will present “Customer Engagement Challenges in Insurance” as part of this insurance industry executive roundtable on March 8 at 3 p.m. ET. A number of current trends in customer engagement in the insurance industry will be discussed, including the need to simplify self-service, provide more consistent service regardless of channel or contact point, and merge customer-facing support groups and back-office operations into one function to help enable end-to-end process visibility and control.
March 7-9; San Diego, California
Verint’s Steve Williams, vice president and global practice leader, identity analytics, will participate in a panel discussion called “Combatting Payments Fraud through Enhanced Tools and Technology” on March 8 at 1:30 p.m. PT. Attendees will gain insights into today’s financial services industry trends and challenges, as well as have the opportunity to exchange ideas about innovative solutions that can help drive positive change in their organizations.
Consero Customer Experience Forum
March 13-15; Coral Gables, Florida
Verint’s Greg Sherry, vice president, marketing, will lead a panel titled “Going Above and Beyond: Consistently Exceeding Your Customers’ Expectations” on March 13 at 6 p.m. ET. Panel discussions will include how company culture can impact customer experience, examples of how organizations go above and beyond in customer experience strategy and execution, and how teams can be more responsive to emerging issues and feedback.
Customer Engagement Optimization – Better Outcomes with Less Effort
March 21-24; Webinar
Verint’s Scott Hays, vice president, global solutions marketing, will present “Shaping the Journey of the Connected Customer—Best Practices in Engagement and Personalization” as part of the CRMXchange Virtual Conference at 4 p.m. ET on March 21. Consumers expect fast and easy interactions anytime, anywhere, on any channel, from any device. Meeting those expectations requires greater sophistication, more contextual data, and more attention to detail. Where should you get started? What gaps should you fill first to maximize your resources? In this interactive session, attendees will learn:
- how to use digital disruption to change priorities
- how to make personalization more useful for customers and employees
- how to make customer engagement data more actionable
- how to make quality and performance management programs more effective.
Next Generation Customer Experience (NGCX)
March 21-23; Carlsbad, California
Verint’s Nancy Porte, vice president, global customer experience, will participate in a roundtable presentation called “Customers Say It, Type It, Click It. Do You Have All Your Listening Posts Covered?” at 3:40 p.m. PT on March 21. With omnichannel options for customers to interact with businesses, the number of touch points to track for customer satisfaction can be daunting. Planning and alignment of feedback channels is more challenging than ever before. This roundtable will examine unique and creative methods for gathering customer feedback and creating an almost seamless path to customer engagement.
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