Verint Releases Identity Authentication Solution
In a recent feature, Speech Technology spotlighted Verint’s announcement that it has released the Verint Identity Authentication and Fraud Detection solution to provide a faster and more seamless approach to customer authentication.
According to Verint’s Steve Williams, vice president and global practice leader for identity analytics, the solution transcends basic speech analytics or speaker identification to combine voice biometrics, speech analytics, pattern matching, and other fraud detection technologies to identify callers as legitimate customers—or potential fraudsters.
Williams told Speech Technology, “It makes it easier for the agent and the customer because neither has to do anything.” With passive enrollment, the customer does not have to repeat passwords or pass phrases, because the solution extracts some of the content from the natural dialogue to create the stored voiceprint. So, the customer and agent both win.