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Upcoming UK and U.S. Events Put Spotlight on Citizens and Customers

As we swing into the autumn/fall in the northern hemisphere, I have some upcoming events and activities that I hope you will find interesting and thought-provoking.

Let’s start with something a bit out-of-the-ordinary.

Verint will be participating in (and sponsoring) a series of “Conversations Workshops” that are being organised by Citizen 2020—a virtual community that aims to providing a sharp focus on digital government and citizen engagement, allowing government service practitioners to share ideas, converse and get inspired.Spotlight_88764581_LARGE_resized.png

The “Conversations” events will take place over the next 12 months in the United Kingdom as well as North America and are designed to encourage digital government professionals, academics, politicians and civil servants to engage with each other and explore how government is (or should be) transforming itself to better engage with the citizens it serves.

The first workshop took place in the Malmaison hotel, Newcastle-Upon-Tyne on September 29 and focused on how cities need to embrace a ‘digital first’ approach to be ready for the future. It brought together thinkers, city strategists, thought leaders and technologists with an interest in how public services might embrace new opportunities to forge better relationships with citizens and business. The speakers, including Sam Markey from Future Cities Catapult, Dr Yvonne Hübner of Newcastle University and Conn Crawford, Sunderland City Council, discussed how cities are turning into “datavores,” policy and service innovations driven by analysis of a range of different data types, and the challenges posed by identity verification in a digital world. The “conversations” that take place during each event are recorded on video and will be featured on the Citizen2020 website. Some of this content will only be made available to registered members of Citizen2020—so I strongly encourage you to register. It’s completely free!

The second workshop will take place in San Francisco November 17, 2016. It will focus on how the cities of the future might emerge as they clamour for more power and self-determination—and the challenges that will arise as cities assume more responsibilities and become more dependent on technology to be able to function. Focus will also be put on sensor-driven cities that collect data about the city environment, traffic flows, and citizen demands being made on resources. Participants will also discuss the challenges of delivering service better, embracing new, emerging technologies and ensuring that the city thrives.

Speakers include Giovanni Rodriguez, co-founder of StoryLabs and an advisor to several global city hubs, who recently launched a project to help promote social cohesion as a first  step toward developing smart cities. Other speakers are being finalised and up-to-date details will be posted on the Citizen 2020 website. Check it out and consider joining us.

Finally, Engage UK Customer Conference 2016 is coming to the iconic Savoy Hotel in London on December 1. This year’s conference will be hosted by well-known UK television presenter and newsreader, Natasha Kaplinksy and features a keynote address from Jamie Anderson, who was named as one of the world’s top 25 management thinkers by the Business Strategy Review.

Attendees will be able to engage with industry colleagues, take part in breakout sessions, learn from industry visionaries and product experts in the Technology Showcase, and share best practices with peers.

Engage UK Customer Conference 2016 is a not-to-be-missed opportunity which is consistently highly rated by those who attend—I encourage you to attend if you can. To find out more about the conference and to book your place, visit the conference website.

The post Upcoming UK and U.S. Events Put Spotlight on Citizens and Customers appeared first on Customer Experience Management Blog.

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