Blog Posts Business Management

Three Tips to Successfully Manage Customer Journeys

Your organization works hard to collect customer experience data in the constant quest to earn customer loyalty. Have you consistently collected this data but then struggled to translate the resulting insights into long-term advantage? This challenge is more common than you might think.nancy_porte

In a 1 p.m. session on Thursday, August 13, we’ll explore how understanding the customer journey can help your organization improve business processes, creating a win-win situation for you and your customers.

In my extensive work with the customer experience, I have found that the time and effort taken to improve the customer journey continues to deliver great value. Take advantage of this opportunity to learn the secrets to understanding the customer journey. You’ll learn:

• Why customer experience industry leaders outperform their counterparts

• How to go beyond traditional voice of the customer data collection to understand the complete customer experience

• Why it is important to focus on the correct customer touch points.

Register now.

The post Three Tips to Successfully Manage Customer Journeys appeared first on Customer Experience Management Blog.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples