Three Tips to Successfully Manage Customer Journeys
Your organization works hard to collect customer experience data in the constant quest to earn customer loyalty. Have you consistently collected this data but then struggled to translate the resulting insights into long-term advantage? This challenge is more common than you might think.
In a 1 p.m. session on Thursday, August 13, we’ll explore how understanding the customer journey can help your organization improve business processes, creating a win-win situation for you and your customers.
In my extensive work with the customer experience, I have found that the time and effort taken to improve the customer journey continues to deliver great value. Take advantage of this opportunity to learn the secrets to understanding the customer journey. You’ll learn:
• Why customer experience industry leaders outperform their counterparts
• How to go beyond traditional voice of the customer data collection to understand the complete customer experience
• Why it is important to focus on the correct customer touch points.
The post Three Tips to Successfully Manage Customer Journeys appeared first on Customer Experience Management Blog.