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The evolving digital economy and next-generation operating models

Blog: Capgemini CTO Blog

The term “digital economy” originated during the Japanese recession of the 1990s, and gained further focus through Don Tapscott’s 1995 book “The Digital Economy: Promise and Peril in the Age of Networked Intelligence” – one of the first books to consider how the internet would change the way we do business and the way businesses operate.

Fast-forward almost 30 years, and the definition of the digital economy has evolved – as has the way we consume and do business.

What is the “digital economy”?

In short, “digital economy” is the economic activity resulting from billions of everyday online connections between people, businesses, devices, data, and processes. With digital technology continuing to transform the way such economies operate, there are five fundamental areas being heavily disrupted that organizations should consider:

Out with old, in with the new

But what exactly does all this mean for organizations? Traditional operating models will need to evolve, as operations, processes, and technologies adapt to cope with the volume of data and the way in which consumers are paying for and experiencing new products.

To continue building value and providing compelling customer experience and service at lower cost, organizations should commit to developing a next-generation operating model that delivers:

In short, to keep up with the pace of change, organizations needs to re-design and reimagine operating models to be more open and expansive to change through thinking multi-laterally and breaking down traditional silos to connect better internally.

More to come…

What exactly does a good digital operating model look like? And how can your organization be best placed to capture the benefits from enterprise wide transformation programs? All of this to come in my next blog – keep your eyes peeled!

To learn more about how Capgemini’s Digital Global Enterprise Model provides a market-leading framework that is enabling our clients to implement new business operating models for the digital economy that generate and accelerate value and performance, contact:

Learn more about how Capgemini’s Finance Powered by Intelligent Automation  offering helps you navigate the myriad of products, tools and services, enabling your business to benefit from an intelligent solution that combines automation, digital platforms, know-how and insight.

Sanket Solanki advises clients on digital transformation opportunities and journeys across their businesses.

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