The Blind Spot For Man-Machine Collaboration
Blog: Craig Le Clair's Blog
We are kicking off a research series on the future of work for “production services”, a focus on administrative and customer service jobs where a high degree of automation is projected. Basically, cognitive computing may do to white collar jobs what robotics did to blue collar jobs. This may lead to radically different work patterns and unintended consequences.Enterprises risk blindly bringing in advanced analytics without a best practice approach that covers change management, identifies gaps in the formerly human-driven process that affect compliance, customer experience, and efficiency. To date, few are doing serious thinking about a force that will lead to a restructuring of work that is more profound and far-reaching than the transition from the agricultural to the industrial age.
Please take or send this survey to businesses comtemplating or using smart machines to augment human-based processes. They will receive a free copy of the report.
Thankyou.
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