Business Management Presentations Process Management

Team Dynamics in BPM Projects


Slides from a webinar that I did with Active Endpoints. Replay of the webinar available at


Team Dynamics in BPM Projects
Sandy Kemsley
Kemsley Design Ltd.
Twitter: @skemsley
What makes BPM projects different?
Who should you involve in a BPM project?
How do you get conflicting goals pointed in the same direction?
BPM Implementation Projects
What Makes Them “Special”?
Processes Change
Response to market conditions
Regulatory or other mandated change
A little BPM inspires more BPM
Processes Are Poorly Understood
Difficult to capture as-is processes
Incomplete documentation
No one person has the knowledge
Difficult to specify to-be processes
Insufficient process analysis skills
Many business and technology components
Impact Of BPM Is Poorly Understood
Automation of human tasks
Fundamental change in how people perform tasks
Process monitoring and management
No geographic barriers
BPM Team Roster
It’s Complicated
Parties (Potentially) Involved
Systems Integrator
Skills Needed
Sponsor/executive support
Project management
Enterprise technical skills
Product technical skills
Business process understanding
Process analysis skills
Who Does What?
What Could Possibly Go Wrong?
Conflicting/incorrect goals
Insufficient process analysis skills
No business-IT cross pollination
Waterfall approach in an effort to control a complex team
The Successful BPM Project Team
Making It Work
Getting Organized
Establishing leadership
Business leadership to set goals
Technical leadership to ensure a robust solution
Identifying team responsibilities
Get the right skills on the right job
Transparent goals and responsibilities
Doing It Right
Co-location of team
Cross-party communication
Agile development approach
Minimal project overhead
Fast iterations and proof of viability
Fluid requirements
Getting Professional Help
Center of Excellence
Knowledge transfer
Standards and guidelines
Shared code and components
Experienced consultants/SIs
Augment CoE
Cross-enterprise experience
Sandy Kemsley
Kemsley Design Ltd.
Twitter: @skemsley

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