Stop Online Fraudsters in their Tracks with Voice Biometrics
Did you know contact centers are becoming an increasing part of the online fraud life cycle? Since the rollout of “chip-and-pin” cards, fraudsters are devoting more time to online card not present (CNP) attacks. This includes exploiting the contact center for access to account information.
However, there is a promising new defense against this increased digital fraud that accompanies chip and pin card migration.
Thanks to a new generation of voice biometrics, forward-thinking organizations can screen live calls against a database of known fraudster “voiceprints” to flag compromised accounts. These passive voice biometric systems operate in the background of calls—no passphrase required—to help recognize “bad actors.”
By using passive voice biometrics to recognize a fraudster’s voice during a support call, organizations can help reduce CNP fraud, better protecting their customers and institutions from theft.
Learn more in the Payments Source byline, “Biometrics in the Call Center Can Combat Digital Fraud” from Verint’s Steve Williams.
The post Stop Online Fraudsters in their Tracks with Voice Biometrics appeared first on Customer Experience Management Blog.
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