Contributed on October 24, 2012

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Process Revolution

Description

From a presentation that I gave at TIBCO’s TUCON 2012 conference.

Transcript

Creating Your Own Process Revolution Beyond operational efficiencySandy Kemsley l www.column2.com l @skemsley Slides at www.slideshare.net/skemsley Copyright Kemsley Design Ltd., 2012 2 What’s This ProcessRevolution That’s Happening? Copyright Kemsley Design Ltd., 2012 3 Classic Business MetricsMetric Enabled byCost cutting Automation Removing geographic constraints Process reengineeringCompliance Policy enforcement ReportingAgility Model-driven design Lightweight development methods Rules integration Copyright Kemsley Design Ltd., 2012 4 Shift Happens 5 New Business MetricsMetric Enabled byCustomer experience Mobile/social/cloud Event-driven processesRevenue generation Mobile/social/cloud GamificationBusiness innovation Mobile/social/cloud Big data Internet of things Copyright Kemsley Design Ltd., 2012 6 Consumer Tools Set Expectations l Consumption l Participation l Creation l User experience l Access anywhere, on any device Copyright Kemsley Design Ltd., 2012 7 Transforming Customer Experience:Link Social Presence To Core Process l Changes the customer relationship l Extends the ends of the process l Increases external collaboration l Forces operational transparency Copyright Kemsley Design Ltd., 2012 8 Boosting Revenue:Reduce Friction, Add Gamification Copyright Kemsley Design Ltd., 2012 9 Innovate Business Models:Create A New Market Segment Copyright Kemsley Design Ltd., 2012 10 How To Create Your OwnProcess Revolution Copyright Kemsley Design Ltd., 2012 11 Provide Your Team With the RightTools l Intelligent processes with contextual information l Next best action l Flexible, adaptive processes l Internal and external collaboration l Activity streams for monitoring Copyright Kemsley Design Ltd., 2012 12 Manage Events, Not JustOutcomes l Activity streams and event processing l Real-time response to processes in flight l Predictive analytics to fix the problem before it’s a problem Copyright Kemsley Design Ltd., 2012 13 Think “Outside The Firewall” l Model the customer as part of the process l Link external/social information to core business processes l Support customer devices of choice Copyright Kemsley Design Ltd., 2012 14 Sandy Kemsley Kemsley Design Ltd.email: sandy@kemsleydesign.comblog: www.column2.comtwitter: @skemsley Copyright Kemsley Design Ltd., 2012 15