Contributed on May 6, 2014

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Process Innovation Capabilities: What’s New, and a New Diagnostic?

Description

1. What has changed in the last decade in process innovation?
2. What are the biggest and most painful issues and challenges you are facing in process innovation?
3. Would you find an updated process innovation diagnostic tool valuable?

Transcript

©2014
 FCB
 Partners.
 All
 rights
 reserved.
 
Brad
 Power
 and
 Steve
 Stanton
 
Webinar
 Roundtable
 Discussion:
 
 April
 30,
 2014
 
Process Innovation Capabilities
What Are Today’s Critical Success Factors and
Best Practices?
Do We Need a New Diagnostic?

 
1
 ©2014
 FCB
 Partners.
 All
 rights
 reserved.
 
Discussion
 Ques+ons
 
1.  What
 has
 changed
 (and
 what
 has
 remained
 the
 
same)
 in
 the
 last
 decade
 in
 process
 innovaIon?
 
2.  What
 are
 today’s
 ‘world-­‐class
 pracIces’
 for
 
process
 innovaIon,
 and
 who
 is
 demonstraIng
 
them?
 
3.  What
 are
 the
 biggest
 and
 most
 painful
 issues
 
and
 challenges
 you
 are
 facing
 in
 process
 
innovaIon?
 
4.  Would
 you
 find
 an
 updated
 process
 innovaIon
 
diagnosIc
 tool
 valuable?
 
2
 ©2014
 FCB
 Partners.
 All
 rights
 reserved.
 
1.
 
 What’s
 Different
 Now?
 
•  Technology
 
•  Demographics
 
•  The
 rise
 of
 knowledge
 workers
 
•  Even
 more
 criIcality
 of
 performance,
 speed
 
•  Years
 of
 experience
 with
 ‘process’,
 both
 good
 
and
 bad
 
3
 ©2014
 FCB
 Partners.
 All
 rights
 reserved.
 
2.
 
 What
 Are
 ‘World-­‐Class
 Prac+ces’
 for
 
Process
 Innova+on?
 
•  Lean:
 
 Toyota,
 Danaher,
 ThedaCare,
 Virginia
 
Mason
 
•  Lean
 Startup:
 
 GE
 Fastworks
 
•  ConInuous
 InnovaIon:
 
 Google,
 Amazon,
 3M
 
4
 ©2014
 FCB
 Partners.
 All
 rights
 reserved.
 
3.
 
 What
 Are
 Your
 Process
 Innova+on
 Issues?
 
•  What
 keeps
 you
 up
 at
 night?
 
•  If
 you
 were
 gone
 for
 6
 months
 (on
 a
 tropical
 
island
 with
 no
 cell
 service),
 what
 would
 you
 ask
 
about
 your
 processes
 upon
 your
 
 return?
 
5
 ©2014
 FCB
 Partners.
 All
 rights
 reserved.
 
4.
 
 Would
 an
 Updated
 Process
 Innova+on
 
Diagnos+c
 Be
 Useful?
 
•  What’s
 been
 your
 experience
 with
 process
 maturity
 
models?
 
-­‐
 
 posiIve
 
-­‐
 
 less
 posiIve
 
•  Are
 today’s
 best
 pracIces
 captured
 in
 the
 maturity
 
model?
 
•  Are
 your
 burning
 issues
 addressed
 in
 the
 maturity
 
model?
 
•  How
 might
 a
 process
 diagnosIc
 provide
 value
 to
 you
 
and
 your
 organizaIon?
 
6
 ©2014
 FCB
 Partners.
 All
 rights
 reserved.
 
Why
 a
 Process
 Diagnos+c?
 
•  Pain
 Points
 
-­‐
 
 “we
 inflict
 our
 problems
 onto
 our
 customers”
 
-­‐
 
 “my
 boss
 doesn’t
 get
 it”
 
-­‐
 
 “our
 metrics
 don’t
 add
 up”
 
-­‐
 
 “we
 have
 hundreds
 of
 standards”
 
-­‐
 
 “our
 data
 is
 fragmented
 as
 our
 verIcal
 silos”
 
-­‐
 
 “our
 improvement
 project
 is
 seen
 as
 just
 another
 IT
 effort”
 
•  Deeper
 Issues
 
-­‐
 
 fragmentaIon
 in
 many
 direcIons
 
-­‐
 
 complexity,
 novelty,
 and
 pace
 
-­‐
 
 industrial-­‐era
 operaIng
 models
 
-­‐
 
 we
 oden
 don’t
 really
 know
 the
 key
 drivers
 of
 process
 performance
 
-­‐
 
 redesign
 must
 be
 holisIc
 and
 integrated
 around
 all
 elements
 of
 the
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
operaIng
 model
 
7
 ©2014
 FCB
 Partners.
 All
 rights
 reserved.
 
The
 FCB
 Opera+ng
 Model
 
Purpose
Performance
 
Plaform
 
People
 
Process
 
Power
 
7
8
 ©2014
 FCB
 Partners.
 All
 rights
 reserved.
 
Example:
 
 Process
 -­‐
 Purpose
 
•  Clarity
 of
 Process
 Vision
 and
 Strategy
 
-­‐
 
 who’s
 the
 process
 customer(s)?
 
-­‐
 
 what
 do
 they
 need
 from
 this
 process?
 
-­‐
 
 level
 of
 ambiIon
 for
 this
 process?
 
•  Metric
 Architecture
 
-­‐
 
 lagging
 and
 leading
 indicators
 
-­‐
 
 line-­‐of-­‐sight
 to
 customers
 
-­‐
 
 scorecard