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Must-Have Features in a Run-Time Case Management Platform

Blog: KWKeirstead's Blog

Case Managers spend their time managing Cases and leveling and balancing resources across Cases. shopping_cart

Popular examples of Cases are Patients in healthcare, Investigations in law enforcement but, in general, a Case is just a cursor position at a post-relational database management system. So, we can have “Cases” where the focus is on a supplier, a customer, an insurance claim, a helicopter receiving periodic maintenance.

The methodology of choice for Case Management is ACM (Adaptive Case Manager).

ACM recognizes that a Case ends up as a mix of structured protocols (i.e. process fragments) plus ad hoc interventions. Each Case is typically unique. Each has goals and objectives and their presence is essential to closing any Case.

If you are planning on developing a Case Management software suite or planning to acquire one, here is a list of “must-have” features:

Whether you decide to build or buy, don’t drop any of the above items from your shopping list without careful consideration of the consequences.

Feel free to call us at 800 529 5355 if you have questions.


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