Modernized Contact Centers Can Help Citizen Engagement
Governments around the world are increasingly realizing the impact outdated technology and poor processes can have on citizen engagement and operational burdens.
In a nutshell? A critical impact.
Contact Solutions recently commissioned the Governing Institute and the Center for Digital Government to survey state government leaders to answer the following question: How are government agencies prioritizing the modernization of contact center technologies to enhance service delivery, as well as identify focuses, needs and gaps?
To learn about the research conducted and the findings discovered, read more.
The post Modernized Contact Centers Can Help Citizen Engagement appeared first on Customer Experience Management Blog.
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