Contributed on June 30, 2014

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Mobile Transformation – Improving and optimizing business processes (O. Lefèvre)

Description

Do you already embrace enterprise mobility? We dive into the question how mobility can help your organization improve and optimize its business processes. How to become more efficient, more productive, deliver higher quality and innovation thanks to a ‘mobile transformation’. Concrete cases will show the way.

Transcript

Improving and optimizing business processes
Mobile Transformation
Olivier Lefèvre, Head of Mobile Solutions 04/06/2014
Mobile Business Congress
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e. Olivier.lefevre@nrb.be
t. @o_lefevre
u. be.linkedin.com/in/olivierlefevre
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Mobile is bringing exciting possibilities
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And this is only the beginning
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Where to start?
And for you, are you already there ???
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Mobility? To do what?
INNOVATE
GAIN NEW
COMPETITIVE
ADVANTAGES
TRANSFORM YOUR
BUSINESS PROCESSES
INCREASE YOUR
EFFICIENCY
SPEED UP YOUR
TIME TO MARKET
GRAB NEW
MARKET SHARE
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Mobility? To do what?
INNOVATE
GAIN NEW
COMPETITIVE
ADVANTAGES
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2009 : Truvo launch Mysite for the web presence of their customer
2010 : Mobile Application for the goldenpages
2011: Tablet Version, elected as the 1st useful mobile application
2012: Mysite for Mobile Site
2013: The mobile apps « A table » is fully integrated with a taxi
service
2014: Launch of the mobile application INDOMO
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The results of a strong digital approach
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Mobility? To do what?
INNOVATE
GAIN NEW
COMPETITIVE
ADVANTAGES
TRANSFORM YOUR
BUSINESS PROCESSES
INCREASE YOUR
EFFICIENCY
SPEED UP YOUR
TIME TO MARKET
GRAB NEW
MARKET SHARE
14
Mobility? To do what?
SPEED UP YOUR
TIME TO MARKET
GRAB NEW
MARKET SHARE
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Do we still need this???
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Integration is key!
All the technology is available!
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Mobility and Social Media: the killer duo?
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Mobility? To do what?
INNOVATE
GAIN NEW
COMPETITIVE
ADVANTAGES
TRANSFORM YOUR
BUSINESS PROCESSES
INCREASE YOUR
EFFICIENCY
SPEED UP YOUR
TIME TO MARKET
GRAB NEW
MARKET SHARE
19
Mobility? To do what?
TRANSFORM YOUR
BUSINESS PROCESSES
INCREASE YOUR
EFFICIENCY
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Good example of optimizing your processes
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2 examples
Mobile Apps for Quality
Control
From Paper Flow to full integrated
application to the SAP System
Mobile Apps for Plant
Maintenance
From Paper Flow to full integrated
application to the SAP System
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Plenty of possibilities BUT it takes proper planning and preparation
Visible
invisible Offline capabilities
Security and Identification
Integration with the
Backend
Functionalities of
the smartphone
Flows of information/data
Screens of the smartphone
Added Value of the
Business Application
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Elements to consider AND to combine!
Mobile Roadmap
Use of a mobile
platform
Reusability
Publication
Connectivity to
Backend
Security
Methodology
Type of
development
Type of usage
Functionalities
of the device
Type of device
Type of OS
Segmentation of
users
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Mobile Roadmap in the health care sector
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From the roadmap to a transition plan
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Key takeaways
Improving and optimizing business processes
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Focus on user
experience/engagement.
Bring key users in!
Are people using it?
Measure!
Use relevant context.
Integration is key to
enable real-time business!
Don’t hesitate to
completely redesign
processes.
Do mind governance,
security and risk
management.
Focus on apps, not
on devices!
Change the role of IT!
Enable, coach, help
improve… embrace Agile.