Love at First Insight
Blog: Kofax - Smart Process automation
For the romantic at heart, love at first insight into a business process is a monumental one. 
Being able to examine various processes within an organization is important, but it’s just not enough.
However, if you yearn for deeper insights into your business processes, you need to understand what information you are seeing, how it fits in the context of your business metrics, and how to take action based on that knowledge. Process Intelligence (PI) is the transformative leap in analytics offering real-time visibility and insight into business processes so you can make even smarter business decisions.
The difference between business analytics, business intelligence and process intelligence.
Simply put, business analytics explores and investigates why past business events occurred, and provides information for future business planning.
Business intelligence captures and analyzes business data and transforms it into what actions you should take. Process Intelligence provides even more details, showing you where gaps exist in each business process and how to address them.
In other words, business intelligence informs you when your sweetheart gets sick from eating chocolate-covered peanuts, but Process Intelligence prescribes an antihistamine that restores your sweetheart’s health.
Process Intelligence answers time-related process performance questions such as:
- How many mortgage applications are currently waiting to be reviewed?
- How long is a patient in the emergency room?
- What is the percentage of AP invoices that follow our process path?
Questions regarding the quality of the process (process compliance) can also be answered.Did we skip any steps?
- Did we skip any steps?
- Did we repeat any steps?
- Were any steps completed out of order?
While it appears these questions are simple to answer on a single-case basis, once you factor in the complexity of people in the process and add hundreds or thousands of processes in a day, Process Intelligence delivers enhanced visibility that provides information in the context of your organization’s processes.
Achieving business success with process intelligence.
Whether your organization is a hospital, bank, manufacturer, government agency, or other entity, PI helps you achieve greater success by closely monitoring and managing your operational and business processes.
Successful management of your processes can also improve customer engagement. From the time customers order products online or complete an application, your business response will be measured against their expectations. PI helps every process of engagement you touch to become faster, easier, and smarter to help keep your customers satisfied.
From first insight, to the beginning and end of each process and beyond, Process Intelligence helps organizations achieve heightened levels of growth, operational efficiency, customer satisfaction, regulatory compliance and increased profits.
While Valentine’s Day may be about the chocolates, flowers, or a flashy dashboard, you need to look past the data and get the insight that creates that lasting relationship with your business processes.
Watch how the power of insight will make you fall in love.
Leave a Comment
You must be logged in to post a comment.
