Louis Richardson of IBM on Making Social Smart
Blog: APQC Blog
Virtually every mature KM program has or wants a social collaboration aspect, via SharePoint, Yammer, a wiki, or any one of the myriad open source or inexpensive proprietary and public social networking sites. Employees want to connect as easily at the office as they do in their personal life for a quick exchange, to follow people they like, and to create a personal brand.
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