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It’s OK to Get Personal with Your Customers

Personalization has become a cornerstone for building brand loyalty today.  iStock_40108744_LARGE_resized.pngCustomers are demanding a much more individualized approach to customer service than ever before—and they want it fast.

Dick Bucci of Pelorus Associates explores how Verint’s acquisition of Contact Solutions advances the Verint portfolio with the addition of cloud-based solutions that enhance voice and mobile self-service through automation and personalization—driven by analytics.

Read his blog.

The post It’s OK to Get Personal with Your Customers appeared first on Customer Experience Management Blog.

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