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How Modern Insurance Policy Administration Systems are Changing the Insurance Industry?

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In recent years, with revolutionary, modern technologies, insurance policy administration has remarkably evolved, producing flexible solutions. Consequently, insurers gained advantages such as innovation, improved customer experience, and reduced efforts, supporting them to offer new insurance products, better through agencies. The overall improvements have drastically influenced the sale and purchase of insurance in the market.

Modern Insurance Policy Administration Systems

Policy Administration

1. Cloud-Based Systems

By migrating to cloud-based platforms, companies and agencies are modifying policy administration. Cloud brings ease and flexibility in implementing new applications. This further reduces operational and IT costs as mostly everything is managed on a cloud server.

While saving time and capital, companies secure scalability and continuity using custom made features and disaster recovery options.

2. Insurance Microservices

The quick shift to microservices has grown along with cloud computing. It can be called a development strategy that utilizes many easily deployable applications, further contributing to a full-scale enterprise application.

By using microservices, insurers gain different benefits such as adding reliability and agility to policy administration systems. Some of the examples of policy administration microservices are;

Using cloud-based microservices, insurers can get significant advantages for the management of policy administration systems. Many applications can be easily integrated with other software, enabling them to use third-party content and services.

Also Read: How Difficult It Is For Insurance Companies To Go Remote Working?

The Future of Policy Administration: Five Key Trends

Future of Policy Administration

Since the technology that adds value to policy administration is powerful and flexible, insurers are using it to meet key business objectives such as enhanced collaborations by reducing manual processes and creating an excellent experience for both workforce and policyholders.

When technology is widely available, user-friendly, and versatile, more and more people like to use it. With many people using it, the virtuous circle of the network effect can help technology increase its value rapidly.

Here are five trends we see across policy administration systems today.

1. Mobile Focused Strategy

Today’s consumers use mobile devices for several purposes and convenience. 3.5 billion people around the world use a smartphone in 2020. As per Mobile vs. desktop usage stats for 2020, 50% of B2B inquiries are made through mobile phones. Mobile users’ share grew by more than 10% within a year.

Thus, a mobile-focused strategy for any technology can help meet customers’ demand for services regardless of their place and time. Besides, insurers should serve users as per their choice of devices. For instance, applications related to policy administration will be successful in the future when they are developed to be used smoothly across smartphones, tablets, and computers rather than synching with a limited set of devices.

2. Rule Capabilities

Previously, policy administration solutions were used to promote a rule-based system to keep it different from the rest of the market. These days, all relevant systems include rule-based functionality, including insurance business and underwriting norms. Policy administration software use rules capabilities that prepare carriers to respond to factors responsible for market shift efficiently.

Today’s insurers are using work history and several straight-forward rule reapplications to enhance overall system performance and improve offering as per the business needs.

3. Implementation Strategies

Many insurance companies are now implementing policy administration systems without limitations arisen by work before the initial launch; they are now including data conversion and legacy lines in subsequent releases. The industry is also shifting toward an extended pilot program on legacy products, going live with new business before advancing conversion on renewals. In fact, small-scale insurance businesses are deploying a full-suite implementation of policy, claims, billing, portals, and reporting, in order to take advantage of higher value within a suitable timeframe.

4. Global Expansion

Insurance carriers are going beyond their local regions to explore markets having expansion possibilities. In order to obtain profitability and growth, many insurers are planning to extend business overseas. Multinational insurers are increasingly considering emerging markets, the Asia Pacific region, for instance. This is because this region’s growth rate is far higher than the markets in Europe and North America.

Insurance business expansion requires dynamic solutions for policy administration that meet region/country-specific requirements. However, taping on new geographies also brings business and technology-related challenges such as compliance with regulatory laws, understanding customer behavior, selecting distribution channels, etc.

5. Seamless Customer Experience

In the past decades, insurers experienced a need for developing integrated solutions that provide multi-channel customer experiences at lower costs. Today, policy administration software brings advanced portals that support traditionally-used and new distribution channels and reduce complications in understanding different systems. The best portals are the ones that work across almost every browser and offer advanced navigation through robust search tools. Many insurers are using Insurance policy administration systems to provide customers with information and value aside from policy benefits.

6. ISW’s Policy Administration Solution

Insurance Support World’s integrated solutions incorporate detailed policy administration functionality to provide quotes, policy, billing, claims, rating, agency administration, analytics, and third-party integrations. With quotation to claims processing throughout the complete lifecycle of insurance policy, we help increase insurance business productivity and boost speed to market. We create customized solutions to fulfill our clients’ diverse requirements.

Having around-the-clock accessible cloud-based quoting platform and a robust policy administration system, we are committed to delivering quality services to satisfy our clients’ emerging needs.


A customized, cloud-based insurance policy administration system in collaboration with microservice architecture can eliminate the need for an overhaul of the entire system. Carriers can continuously utilize the administration system they are currently using by just replacing time-consuming and costly functions such as document production, rating, etc. or extending the same to partner platforms.

The implementation of ISW’s Policy Administration Solution will provide your insurance business with the flexibility, reliability, and scalability it requires to manage policy administration effectively, leading to reduced costs, customer satisfaction, and increased revenue and profits.

Insurance Support World offers Insurance back-office solutions that can help you manage your insurance business workload, enhance operations workflow and efficiency. Insurance Support World has been delivering quality services to clients across the globe since 2008. To know more about our services, call us at +1 646 688 2821 or email at

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