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Hearts and Stars and Prison Riots (User Experience Matters)

Blog: Form Follows Function

So Twitter decided to make a change, and people have been reacting (and reacting to the reaction):

As Jeff Sussna noted, there’s a reason for the reaction:

In my old, pre-IT life, I’ve seen that same cavalier attitude toward change cause a real-life riot (for the record, it was a jail riot rather than a prison riot, but whatever), complete with fires set, property damaged and tear gas deployed. All for the want of a little notice.

Sometimes people react negatively to this type of change. The reaction might be stupid, but how much more stupid is triggering that type of reaction when you didn’t have to?

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