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Gamification: Engaged Employees Help Strengthen Customer Relationships

Blog: Customer Experience Management Blog - KANA Software

More and more, gamification is becoming an important part of organizations’ employee engagement efforts.Oren_Stern_resized

They are finding its value related to coaching, performance management, change management and other elements of everyday work.

Gamification is also an important part of Verint’s customer engagement optimization approach to helping organizations strengthen their customer relationships.

I recently spoke with GamEffective about how gamification helps engage employees—who can then in turn help build long-term customer loyalty.

Read on for the Q&A.

The post Gamification: Engaged Employees Help Strengthen Customer Relationships appeared first on Customer Experience Management Blog.

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