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Contributed on February 4, 2016

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Five Reasons for You to Attend Finovate Europe

Blog: Kofax - Smart Process automation

The style of retail banking as we’ve known for decades is in rapid decline. The popularity of brick and mortar branches is replaced with a rapid increase of active mobile accounts. Technology and mobility have made the notion of “retail” completely different, and banks now must take specific steps to safeguard customers, grow business and improve profitability.

The Finovate conference showcases premier banking technologies and attracts professionals from around the globe.  Attend Finovate Europe and learn how you can safe guard your customers, grow your business and improve your profitability:

1. Demise of the branch: Better support your customers in an omnichannel environment. In an era when digital disruption is a constant challenge, how do you manage change and leverage new opportunities?
2. One second is the new minute: Meet customer expectations of Uber levels of services from their bank. How can you achieve this without legacy restrictions?
3. Deliver on digital: If you can’t make onboarding as simple and convenient as possible, chances are, your customers taking their account (and money) elsewhere. The costs of customer attrition adds up quickly with the first year rate ranging from 25-40%.
4. Master the basics, brilliantly: Forrester recommends starting with a small platform, becoming proficient and then extending out to other areas and/channels within the organization. For example, you may start out with basic mobile models that include account and product viewing. Then as you become proficient expand into various payment models or digital wallets.
5. Learn the secrets to creating frictionless customer engagement: Chris Edgington and I will be presenting our live onboarding demonstration, February 9^th during 1:00-2:20 pm session.  And we’ll be available at the solutions showcase hall to provide expert advice to transform your banking organization. Drop off your business card and enter to win an Apple watch.

We look forward to seeing you at Finovate Europe.