Five Keys to Make the Process Equal the Customer Experience
Blog: APQC Blog
APQC recently talked to Matts Rehnstrom of Clean Stream about the five keys to making sure your processes make the customer experience better. Matts Rehnstrom is the Shaper of Business Excellence and has more than 25 years of experience with leadership and business development. He will be leading a breakout out session at APQC’s 2016 Process Conference October 3-7.