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Enterprise BPM




Enterprise BPMSandy Kemsley l l @skemsley Agenda l BPM definition and benefits l BPM in the enterprise l Use cases l Platform capability and flexibility l Cultural factors l Lessons learned BPM DefinedManagement Discipline Methods and Toolsl Performance l Techniques and improvement by technology used to leveraging the processes model, manage and as assets optimize business processes BPM BenefitsDiscipline & Methodology Technologyl Process orientation l Efficiencyl End-to-end optimization l Compliancel Business buy-in l Agility l Visibility Enterprise BPM Goals: Develop l Reusable process components l Build library of process assets l Goal: faster time to build l Orchestration/integration l Integrate multiple complex systems l Goal: automation, efficiency, reduced coding Enterprise BPM Goals: Execute l Common UI l Provide a single UI to legacy applications l Goal: ease of use l Work Management l Getting the right work to the right person l Goal: worker effectiveness Enterprise BPM Use CasesStructured Structured with ad Unstructured with Unstructured• Automation and hoc exceptions pre-defined • Case management integration • Automation with fragments with no a priori• e.g., automated flexible human • Case management knowledge regulatory process activities with complex process • e.g., investigations • e.g., financial back- snippets office transactions • e.g., insurance claims BPM in the Enterprise: Model l Support for all enterprise process use cases l Tools for business and IT l Document processes l Shared models for design BPM in the Enterprise: Develop l Support enterprise technology standards l Development languages l Integration layers l User interface l Branding and customization l Portal integration l Enterprise development best practices l Source code control l Testing l Configuration management BPM in the Enterprise: Execute l Single sign-on l Coordinate with other applications l High availability l Anytime, anywhere Cultural Issues in Enterprise BPM l IT must relinquish some control l Model and design l Business must take some responsibility l Ensuring process quality l Agility and responsiveness l The role of the CoE Lessons in Enterprise BPM l Don’t pave the cowpaths, improve them l Get something simple working first, then automate and integrate l Don’t try to structure unstructured processes l Let the right person for the job do the job l Leverage reusable assets from project to program Thank YouSandy Kemsley l l @skemsley

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