Engage 2015—Highlights Rounding Out This Week’s Verint Global Customer Conference
Customer and partner activities continued this week during the Verint®Engage™ 2015 Global Customer Conference at the Paris Las Vegas Hotel in Nevada. (Click here for a look back at the event kick-off.)
Moving into day three, attendees kicked off the morning with industry roundtable breakfast sessions, followed by dual keynotes that highlighted the power of actionable intelligence, and how operational efficiency can emerge as a hidden advantage in customer engagement.
In Verint CEO Dan Bodner’s A Smarter World with Actionable Intelligence® session, attendees heard about the impact of capturing information from numerous data types and sources, analyzing and then applying it to advance customer engagement, security, and risk mitigation goals. Next up was Commonwealth Bank of Australia speaking to operational efficiency and detailing what happened when it recognized the impact its back-office and customer service centers had on customer satisfaction and engagement.
The morning then gave way to a wide variety of breakouts, spanning eight tracks, along with special networking and user group gatherings. Sessions covered such popular topics as digital transformation, the next-gen branch, the power of customer analytics, customer experience and culture, social engagement, change management, fraud prevention, channel hopping, big value with big data, and the omnichannel enterprise.
The Customer Experience Zone continued to provide an open environment to share ideas and gather feedback from customers about what doing business with Verint looks like—and to help shape the Verint customer journey map. Additionally, the Solutions Lounge was open during the day and served as the interactive venue for Tuesday night’s popular Technology Showcase. On Wednesday evening, guests enjoyed a poolside customer appreciation function that featured dinner, musical entertainment and an array of interactive activities and networking opportunities.
This morning’s sessions addressed key themes that included the power of employee engagement, journey mapping, and “clicking” with customers. And Coffee Talks brought attendees together to exchange best practices and successes across such areas as customer engagement center strategy and management; back-office and branch operations; customer analytics and the customer experience; fraud, risk and compliance; services and support; and government and public sector.
Verint extends a warm thank you to customers that attended and engaged at this year’s conference, and to its many event sponsors and supporters.
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