Blog Posts Business Management

Dynamic Media Leader Uses Verint to Improve Customer Satisfaction

This leading media company needed a program to efficiently identify agent improvement opportunities to better manage its quality assurance program—as well as maintain the high level of quality its customers had come to expect.iStock-491388618_people on digital devices_resized.png

The company’s existing platform was no longer meeting the needs of the growing business, so it brought in Verint Workforce Optimization and Analytics solutions, including Verint Call Recording, Verint Quality Management, Verint Workforce Management and Verint Speech Analytics.

Through these solutions, the company has gained powerful data and insight into customer trends and has been able to more easily schedule staff, drive accountability and improve customer satisfaction.

Read more about how this company has used Verint to its advantage.

The post Dynamic Media Leader Uses Verint to Improve Customer Satisfaction appeared first on Customer Experience Management Blog.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples