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Déjà Vu: Don’t Let AIOps Be CMDB All Over Again!

Blog: Forrester Business & IT Alignment

In February of 2009, Glenn O’Donnell (VP, research director) and I coauthored The CMDB Imperative when ITIL and IT service management were all the rage. Underpinning that rage was the configuration management database (CMDB), which promised to deliver world peace like a pageant winner during the interview portion of the competition. Nearly 13 years later, […]

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