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Connected, Contextual, Consistent—Intelligent Customer Service

I recently shared my thoughts with the Technology Services Industry Association (iStock-537956747_resized.pngTSIA) about how a connected, contextual and consistent approach to customer service helps customers do business efficiently—and then get back to their busy lives.

Moreover, employees benefit too, because a central set of cross-channel tools gives them the unified customer history, joined up processes and consistent answers they need.

Everyone wins.

Read my blog for more.

The post Connected, Contextual, Consistent—Intelligent Customer Service appeared first on Customer Experience Management Blog.

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