Collaborative online learning drives growth, sustainability for Resound
In May 2015, UK-based professional education and learning provider Resound Training and Development responded to client demands for a more flexible, distributed approach to training by shifting to an online learning model using software from Noddlepod. As a result, the company has been able to expand its portfolio of courses and position itself strongly for future growth.
Case study key facts
|Organisation||Resound Training & Development|
|Current goals||In an increasingly competitive marketplace, Resound needed to find an effective way to include online learning in its programmes, to respond to customers’ needs to reduce cost and better support their distributed workforces. The company also saw online learning as a way to scale and grow the Resound business itself.|
|Current approach||Following a short trial in conjunction with one of its clients, in May 2015 Resound began incorporating online collaborative groups as a standard part of its learning programmes – even those with a strong face-to-face focus – providing a central place for sharing course materials, as well as enabling ongoing interaction between learners and tutors.|
|Outcome||In just over a year, online learning has grown to become a major aspect – and asset – of Resound’s business, underpinning all its courses and bringing consistency and repeatability to existing programmes. Building on early online learning successes with its clients, Resound launched an online-only programme based on the platform, delivering Institute of Leadership and Management (ILM) accredited courses. While it is still early days for this initiative, the company is confident that it will help drive growth and sustainability to help Resound compete more effectively as a small player in this space.|
|Tools and suppliers used||Noddlepod|
Founded in 2004, Resound Training and Development is a small, UK-based education and learning services provider that delivers high impact learning programmes and events using drama-based learning, forum theatre, videos, coaching and online tools. Led by experienced trainer Gill Brabner, Resound works in partnership with organisations to deliver occupational learning courses and programmes across the UK and internationally, as well as providing independent training courses and professional qualifications.
Resound is an approved Institute of Leadership and Management (ILM) centre and provider, offering ILM Leadership and Management, and ILM Coaching and Mentoring qualifications. The company also designs and delivers bespoke programmes for clients that carry ILM endorsement.
As a privately held limited company, Resound is based in London, and employs a select group of educational trainers on a contract basis, as well as engaging actors to create and deliver drama-based services.
Recent Resound clients include Barts Health NHS Trust, East of England Ambulance NHS Trust and Estuary Housing Association.
Project background and drivers
Against a background of having delivered predominantly face-to-face training engagements, over the last few years Resound began encountering growing interest from clients in a more online-oriented approach to training for their employees, both to reduce the cost of delivering courses and also to better meet the needs and working situations of employees. Increasingly global and distributed workforces mean that it is becoming more difficult and costly to bring people together for training, and it is even more difficult where employees are in frontline roles or carrying out client-facing, fee-paying work, and therefore have limited availability to take time out during the day for training programmes.
As a small company in an increasingly competitive education market, Resound needed to find a way to address these challenges – not just to meet the immediate demands of clients and prospects, but also to help scale the business, as well as reinforcing its differentiation and leadership in this space. Inspired by this idea, in 2015 Resound’s Director Gill Brabner began studying for an MSc in Digital Education at Edinburgh University, which was delivered entirely via online media and tools, and was further encouraged that this was a great opportunity for the Resound business.
Drawing on these experiences, Brabner began investigating technology options available to support this shift, with a view to identifying a solution that would meet the needs of her clients, as well as her broader business.
Solution overview and status
In September 2015, following a three-month trial period, Resound formally began using a collaborative learning platform provided by UK-based vendor Noddlepod within its training programmes. In October 2015, the company launched a new, accredited Institute of Learning Management course, purely via distance learning and underpinned by the SaaS-based Noddlepod platform.
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