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Contributed on May 28, 2019
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Bridging High Touch and High Tech at APQC’s KM Conference

Blog: APQC Blog

With a theme of Bridging High Touch and High Tech, APQC’s 2019 Knowledge Management Conference highlighted a key duality faced by modern KM. On one side, new technologies are improving knowledge discovery and altering the role that KM plays in connecting people to the information and expertise they need to do their work. But even as tech innovations reduce the administrative burden of KM, the implementation of these new tools requires more intense strategic planning and change management than ever.

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