Contributed on May 7, 2015

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BPMN Basics: What You Need to Know for Your Content Strategy

Description

It’s one thing to know content, it’s another to understand the business and and how that content works within business processes. This session demonstrates how to model business processes, including documentation processes, using the BPMN 2.0 standard. Learning what a model, a process, and a process model are is critical to determining if a graphical model will represent your content better than traditional words. You’ll learn about different types of process models through a view into the world of graphically modeling your business process content.

Transcript

Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
BPMN Basics: What You Need to
Know for Your Content Strategy
Dr. Jackie Damrau
Certified BPMN
Professional
Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
About Me!
 I’m a… and a …
 I hold Certifications as a…
 You can follow me at:
@damrauja
www.linkedin.com/in/jackiedamrau/
BPMN
Certified
Practitioner
Certified ARIS
Business Architect
Professional
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
BPMN Basics
Learn how to model properly
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
What is a Model?
 Conveys meaning, specifically logic of
activity flow from process start to end
 Both a visualization and a data entry
device
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
What is a Process?
 A sequence of
activities leading
from an initial
state (Start) to a
defined
conclusion state
(End)
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
What is a Process Model?
 A map of all the possible paths or
sequences of activities from the Start to
the End state that is met with Success or
Failure
 Reveals only the order of activities, when
they happen, and under what conditions
 Describes what happens next when an
activity completes, but may have little to
say about what happens inside the
activity itself
 Does not describe how an activity is
performed or where or why
 Barely touches on what the activity is or
who performs it
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
What is Process Logic?
 Documenting “as-is” (current
state) by meeting with SMEs
directly involved with the
process
 Does not define every
conceivable possibility
 Should cover the basic
“happy” path and major
exception paths that prevent
business from occurring
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
What Process Logic
Questions Can I Ask?
 How does the process actually start? What activity triggers
it? Is there more than one possible way it can start?
 What determines when the process is complete? Are there
different end states (success vs. failure)?
 How does the process go from Activity X to Activity Y? Does
the person doing Activity Y somehow know when to do it?
 How do you know when Activity X is done? Does Activity X
always end in the same way? Are there any exceptions to
how Activity X can end? Are there any specific business
rules in place to prevent or guide the next action state?
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15 9
Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Standard Recommended Objects
BPMN Poster
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What Process Model
Types Are Available?
 Simple
 Subprocesses (Simple, Expanded)
 Exceptions (Simple)
 Loopbacks
 Decision Gateways (splits and joins)
 Swimlanes (Simple, Expanded)
 Events, Activities, Data Elements,
Sequence Flows
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Simple Process
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@damrauja #bpmn #stc15
Subprocess (Separate Page)
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@damrauja #bpmn #stc15
Subprocess
(Simple – Expanded view)
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Exception Path
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Loopback
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Decision Gateways
(Parallel Split and Join)
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@damrauja #bpmn #stc15
Swimlane
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Subprocess
(Expanded Subprocess)
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Different Events, Activities, Data
Elements, and Sequence Flows
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Want to Know More…
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Items You
Should Know How To Do…
 Define scope of business problem
 Define stakeholders and their
concerns
 Define measures to let you know
you’ve succeeded in improving
a situation
 Define customer needs and
interactions with the business
 Create business process flow
diagrams
 Define quality controls and
determine consistency (Six Sigma)
 Define waste or inefficient flow
patterns (Lean)
 Define decision management
opportunities (business rules)
 Define a process using an
industry framework (SCOR,
APQC)
 Define human performance
problems
 Generate job descriptions and
training requirements
 Define managerial performance
problems
 Define problems with IT support
 Generate software requirements
Source: BPTrends “A BPM Methodology—What Is It And Why It Is Important”
(http://www.bptrends.com/the-bptrends-associates-methodology/)
22
Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Certifications
Degrees
• Kelley School of Business
• BS, Business – Information
& Process Management
Major
• Widener University
• MS, Business Process
Innovation
• Boston University
• bpmessentials.com
• University Alliance
• Univ. of California – Irvine
• Univ. of Illinois – Springfield
• Univ. of North Carolina – Charlotte
• Association of Business
Process Management
Professionals (ABPMP)
• International Institute of
Business Analysis (IIBA)
• BPM Institute.org
Professional Associations
• Univ. of San Francisco
• Villanova University
• Widener University
• Association for Information and
Image Management (AIIM)
• Object Management Group (OMG)
Enhance Your BPM Skills…
23
Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Where Did I Get This Stuff…
Source: http://www.flickr.com/photos/rosenfeldmedia/4459977926/
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Book Recommendations
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@damrauja #bpmn #stc15
Presentation Resources
 Business Process Management Common Body of Knowledge
(BPM CBOK®), Version 2.0 – Second Release. (2009). Association
of Business Process Management Professionals.
 Dyer, Lisa. (2013, January). “Information Architecture and
Business Process Management: A Recipe for New Business
Value.” STC Intercom (www.stc.com)
 Harmon, Paul. (2013, March 13). “What New Technology Should
a Manager Use?” BPTrends Email Advisor (www.bptrends.com)
 Harmon, Paul, and Wolf, Celia. (2014, March). “The State of
Business Process Management.” BPTrends (www.bptrends.com)
 Recker, Jan. (2013, March 9). “Class Notes: BPM Research and
Education — How Was School Today?” BPTrends e-zine
(www.bptrends.com)
 Rockwell, Dan (aka Leadership Freak). (2013, March 15).
“Thriving Through Process.” Leadership Freak blog
(leadershipfreak.wordpress.com)
 University of San Francisco. (2013). “Applied Business Process
Management, Book 1 of 2, Weeks 1-4.
(http://www.usanfranonline.com/certificate-programs-online/)
26
Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Source: http://www.themebrain.com/sites/default/files/question-answers-teaser.png
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Additional Modeling Options
• Flow Charting
• UML
• SIPOC
• Swim Lanes
• IDEF-0
• Systems Dynamics
• Value Chain
• LOVEM-E
• Value Stream Mapping
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Flow Charting Notation
Source: edrawsoft.comSource: http://en.wikipedia.org/wiki/Flowchart
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Swim Lanes
Source: blog.larimarconsulting.com
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Value Chain
Analysis Design Develop Implement Evaluate
• Collect
• Analyze
• Delivery
• Objectives
• Descriptions
• Collect Content
• Lesson Plan
• Document Types
• Create Test
• Build Course
• Create Materials
• Type of Media
• Beta Test
• Pilot
• Teach
• Complete Evals
• Review Evals
• Make Changes
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Unified Modeling Language (UML)
Source: ukpdf.info
32
Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
IDEF-0
Source: edrawsoft.com
Source: http://en.wikipedia.org/wiki/IDEF0
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
LOVEM-E
Source: http://www.ibm.com/developerworks/webservices/library/ws-improvesoa/
34
Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
SIPOC
Source: six-sigma-material.com
35
Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Systems Dynamics
Source: suggestsoft.com
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved.
@damrauja #bpmn #stc15
Value Stream Mapping
Source:engineeringeconomist.blogspot.com
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