Business Management Presentations Process Management

BPM for dummies

Transcript

Introduction
in
BPM
Introduction
in
Stijn
@STIJNWIJNDAELE
Hi!
@STIJNWIJNDAELE
Follow me via
@stijnwijndaele
@STIJNWIJNDAELE
Email me stijn.
wijndaele@gmail.com
@STIJNWIJNDAELE
@STIJNWIJNDAELE
Business development manager Mobile and
Cloud Solutions @
Introduction
in
BPM
Our Journey of Today
✓ All you need is a – Strategy
✓ What is a – Business Process
✓ Getting started with – BP Improvement
✓ Make it last thanks to – BP Management
✓ Make it last thanks to – BP Office
Business Process Management
The practical reference discipline for model-based development and
improvement of an enterprise’s end-to-end business processes
All you need is ?
Competitive Strategy
Strategy Formulation framework by Vlerick©
Whom do we serve? What do we provide?
How do we realize
this?
What is our value
proposition?
Let’s Play ?!
Whom do we serve? What do we provide?
How do we realize
this?
What is our value
proposition?
Whom do we serve?
Whom do we serve?
What do we provide?
What do we provide?
How do we realize
this?
How do we rea;ize this?
What is our value
proposition?
What is our value
propostion?
Do we really need one?
YES
Key Takeaway 1
“Companies that have taken leadership positions in their
industries in the last decade have done so by narrowing
their business focus, not by broadening it!”
(Hammer, 1996)
Our Journey of Today
✓ All you need is a – Strategy
✓ What is a – Business Process
✓ Getting started with – BP Improvement
✓ Make it last thanks to – BP Management
✓ Make it last thanks to – BP Office
What is ?
Business Process is a group of related business activities that
together create customer value
Business Process
What is a business process?
● Primary
● Management
● Support
Business Process – Primary
✓ Essential – Value Adding
✓ Make up the value chain
✓ Measured by its contribution
✓ End to end view of value creation
Sometimes even across enterprises
Walmart and P&G
Business Process – Support
✓ Enable primary processes
✓ Measured by its contribution
✓ Associated with Functional Areas
✓ Do not deliver direct value
!= unimportant
essiantial for long term viability
Business Process – Management
✓ Do not deliver direct value
!= unimportant
✓ Measure, monitor & Control
✓ Ensure that primary process meet all disciplines and goals
(operational / finance/ legal)
Our Journey of Today
✓ All you need is a – Strategy
✓ What is a – Business Process
✓ Getting started with – BP Improvement
✓ Make it last thanks to – BP Management
✓ Make it last thanks to – BP Office
Business Process Improvement
1. Map processes.
2. Analyze the process.
3. Redesign the process.
4. Acquire resources.
5. Implement and communicate change.
6. Review the process.
Map the process
Analyze the process
✓ Where do team members or customers get frustrated?
✓ Which of these steps creates a bottleneck ?
✓ Where do costs go up and/or quality go down?
✓ Which of these steps requires the most time, or causes the most delays?
Redesign the process
✓ Work with people who are involved in the process
✓ Make sure that everyone understands the process
✓ Explorer how you can address problems – Brainstorm
✓ Impact Analysis – Risk Analysis
✓ Customer experience mapping
Redesign the process
Acquire resources
Key Takeaway 2
Only wet babies like change
(Anonymous)
Key Takeaway 3
“If you can’t describe what you are doing as a process,
you don’t know what you’re doing”
(W. Edwards Deming)
Our Journey of Today
✓ All you need is a – Strategy
✓ What is a – Business Process
✓ Getting started with – BP Improvement
✓ Make it last thanks to – BP Management
✓ Make it last thanks to – BP Office
Change
Urgency
Coalition
Vision
Communicate
Empowerment
Quick Wins
Review
Key Takeaway 4
“Coming up with the ideas is the easy part, but getting
things done is the tough part. The place where these
reforms die is… down in the trenches.”
(Hammer, 1996)
Make it stick
Remember? – Business Process Management
The practical reference discipline for model-based development and
improvement of an enterprise’s end-to-end business processes
BPM
✓ Management Approach – Methodology
✓ End-to-End
✓ combines BPI, performance and
organizational change management
✓ ensure success and sustainability
✓ enabling a process excellence culture
BPI vs BPM
✓ Increasing customer value
✓ Increasing productivity of activity
✓ Leverage techniques such as Lean &
Six Sigma
✓ Incremental improvement over time
or “breakthrough” improvement
✓ Management Approach – Methodology
✓ End-to-End
✓ combines BPI, performance and
organizational change management
✓ ensure success and sustainability
✓ enabling a process excellence culture
Our Journey of Today
✓ All you need is a – Strategy
✓ What is a – Business Process
✓ Getting started with – BP Improvement
✓ Make it last thanks to – BP Management
✓ Make it last thanks to – BP Office
Make it last
A Business Process Management Office is a part of the organization
that deals with Business Process Management as a separate and
explicit task or competence within an organization.
Why a BPO?
✓ De-duplication
✓ Pooling Expertise , Experiences and Resources
✓ Catalyst for enterprise-wide adoption
✓ Visibility and Professionalization
Key Takeaway 5
“An organization is only as effective as its processes”
(Rummler & Brache, 1995)
What are your takeaways ?
What are
your
Takeaways?

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="https://www.businessprocessincubator.com/content/bpm-for-dummies/?feed=html" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples

BPMN.org

XPDL.org

×