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Assuring a Higher ‘Net Promoter Score’ with IIoT

Blog: NASSCOM Official Blog

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The approach involved examining the interactions with the customer across the website, sales, distributors, self-service portal, call center, social media and IoT. The objective is to assure […]

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