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Are You Ready to Engage?

Blog: Customer Experience Management Blog - KANA Software

It’s customer season! Recently in Sydney we began a worldwide journey with our customers to showcase the amazing ways they are infusing Actionable Intelligence into their day-to-day business operations to accomplish amazing things.

And by amazing, I’m referring to organizations such as one of the leading outsourcers in Asia Pacific, who is on the forefront of the market drive toward customer engagement optimization. This organization believes that the combination of Verint and KANA is helping to revolutionize customer experience and the associated solutions in our market.Ryan_Hollenbeck_05-12C

At the Australia/New Zealand Engage event in Sydney, we heard them talk about how they work with some of Australia and New Zealand’s largest and most trusted brands, helping them get close enough to intimately understand their customers.

This organization is trusted to manage some of the most critical points of interaction between their clients and their clients’ customers—those moments of truth when people decide what and where to buy, and to which brand they give their loyalty. In fact, every year this organization manages billions of customer interactions across multiple channels. Partnering with Verint has helped this organization engage their clients in the moments that matter most, so they can help their clients get closer to consumers.

A wide variety of customers and partners gathered at this event in Sydney to share their unique stories and learn more about the very real benefits of customer engagement optimization and how it is taking the market by storm. Click here to learn more!

As you may know, Engage is the new name for Verint’s customer conferences worldwide. We have rebranded them to better reflect how we are coming together to share ideas and best practices around enriching interactions, optimizing the workforce and improving processes. I’m excited to share that our customers are responding enthusiastically.

Next up: Vegas, where we are expecting many attendees from all over the world. More than 90 track sessions, four excellent keynote speakers, and all sorts of networking opportunities await attendees and will highlight the event. And then it’s on to Tokyo, Macau, Tel Aviv, Amsterdam and London!

Amazing things are indeed happening with Actionable Intelligence from Verint. Come out and discover why, and read more about next week’s Las Vegas event.

The post Are You Ready to Engage? appeared first on Customer Experience Management Blog.

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