Advancing the Verint Customer Engagement Optimization Portfolio with Contact Solutions
In today’s market, the dramatic increase in consumer and business use of social networks, mobile devices and new digital technologies is driving the need for omnichannel customer engagement, including innovative new self-service applications.
Forward-thinking organizations understand the value of delivering personalized and contextually relevant interactions that enhance the customer experience and drive loyalty.
In fact, the rise of “digital-first” approaches to customer engagement has opened the door for consumer engagement at any point in the customer journey.
Thanks to the widespread adoption of smartphones, mobile self-service is growing in popularity.
Watch this short video to learn more.
The post Advancing the Verint Customer Engagement Optimization Portfolio with Contact Solutions appeared first on Customer Experience Management Blog.
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