Zendesk’s Momentive Acquisition Paves The Road For A Customer Service-CX Data Highway
Blog: Forrester BPM Center of Excellence
Customer service is a key driver of customer experience (CX), but technology silos often stand in the way of effective collaboration across CX and customer-facing teams. The recent announcement by Zendesk that it intends to acquire Momentive, parent of the well-known SurveyMonkey brand, has the potential to help users of both platforms break through this […]
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