Your customers want to self-serve. It’s good for them, and good for you
Blog: Forrester BPM Center of Excellence
Your customers have more choice over what products to buy, where to buy them, how to buy them. What they don’t have is time. In fact, Forrester finds that two thirds of customers say valuing their time is the most important thing a company can do to provide them with good service. Customer service organizations […]
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