What’s Important Today In A Customer Feedback Management Vendor
Blog: Forrester BPM Center of Excellence
Voice-of-the-customer (VoC) technologies play a critical role in the evolution of enterprise CX programs – helping CX leaders focus on driving improvements that impact both the customer and the business. Unfortunately, CX leaders struggle to achieve state-of-the-art VoC programs that fully integrate data, help prioritize projects, calculate business value, inform the design process, and lead […]
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