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Virtual Banks In Hong Kong Are In A Race To Win, Serve and Retain Customers

Blog: Forrester BPM Center of Excellence

In the past three years, all eight virtual banks have started operations in Hong Kong and have achieved early results in customer acquisition. Some of these results were also echoed in Forrester’s recent survey data: 44% of Hong Kongers have opened a virtual bank account in the first 6 months in 2021. Better digital experience […]

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