Verint Upgrades Telligent Community Platform
Competition for customer loyalty is fierce today—organizations are looking for every advantage. One of them can be a strong community.
I recently spoke with eWeek about the enhancements made to our Telligent Community solution, which include community management tools, workflow enhancements and enhanced user-experience capabilities.
Designed to expand organizations’ use of the actionable intelligence that flows through their communities, these enhancements help strengthen organizations’ ability to focus on improving strategic objectives.
These can include gaining a holistic view of customer service effectiveness, integrating social experiences on the Web and supporting digital transformation initiatives.
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