Blog Posts Process Management

Use Forrester’s framework to understand the CRM landscape

Blog: Forrester BPM Center of Excellence

We all know that CRM today is not a singular technology. It’s a collection of discrete, composable technologies that covers a huge swath of capabilities for the front office – capabilities that depend on how complex your deployment is, and the needs of your specific industry. Yet, irrespective of the characteristics of your organization, all […]

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